A coalition of State Attorney Generals and several Federal Agencies were investigating and bringing legal action against the nation’s top lenders for Mortgage Loan Servicing Abuses , Bank Fraud, Illegal Foreclosures, Abuses related to Foreclosures and Fraud related to Foreclosures. In February of 2012, these major banks and lenders reached a settlement that includes penalty payments of over $25 BILLION DOLLARS and corrections to problematic, broken processes that pushed people into foreclosure while working with thier lenders on loan modifications or re-payment terms.
I have first hand knowledge that Bank of America is not heeding the terms of their settlement. I help people to keep their homes by guiding them through loan modifications and if the loan mod is not the best strategy for thier financial future, I help them through a short sale. One of my clients was in the middle of a loan mod with Bank of America, had been accepted, made her 3 trial payments and received her final loan mod package of paperwork and terms. The paperwork had some errors on it - specifically her name and address were both incorrect on the final paperwork. She was on her way to the notary to sign them anyway and she recieved a phone call from BofA telling her to wait for the corrected paperwork. Weeks passed and nothing arrived in the mail. Next she recieved a notice that SHE had failed to complete the loan mod package and SHE had decided to NOT accept the terms of the loan mod so her loan mod had been DECLINED. Numerous calls to her loan mod counselor at BofA were unanswered and her repeated messages to the counselor and her manager were not returned. Then, she received a Notice of Default and called me in tears to come list the house for a short sale.
I told her she should try to have them correct the paperwork and honor the loan mod. We wrote to the president’s office at Bank of America and got the attention of someone inside the president’s office. He investigated internally and found that they had indeed “dropped the ball” and got the loan mod back on track. My client was told that they would get the corrected paperwork out to her and she waited ….and waited…..again. On every call, she was told that the paperwork was in process and another month went by. Next, she got a Foreclosure Sale Notice taped to the door and the Auction date was only 3 weeks away.
Imagine the sense of betrayal that she felt. BofA has told her that the loan mod is on track twice, to just be patient, everything is working out fine, the paperwork is in process only to have a notice of default and a notice of sale recorded on the property. She continued to be told that they would not foreclose while she was in the loan mod program, but thier actions with the notices of defualt and auction publicly said otherwise. With the sale looming just days away, there wasn’t time to short sale and an attorney told her there wasn’t much he could do to stop BofA from foreclosing. It looked like she was going to have a foreclsoure on her credit history.
I called the contact at the office of the president and left a scathing message accusing BofA of violating the terms of the settlement they had just reached in February by “dual tracking” her loan mod and foreclsure process. I wrote to the California State Attorney General and Department of Justice to notify them of the continued viloation. Within 2 business days, the trustee had postponed the foreclsoure sale by 30 days and the representative from BofA called me to answer my concerns and assure me they were working on the loan mod paperwork but there were delays that were being investigated internally. I told the rep that BofA should take her off the Foreclosure timeline and suspend the foreclosure but they said they don’t do that, they just postpone and postpone in case the mod doesn’t work out….which means they are keeping the foreclosure hammer in a raised hand ready to slam it down.
This is exactly why Bank of America and the other banks were investigated in the first place. They haven’t changed their thinking and they haven’t changed their processes. What they are doing is wrong, they have been told it is wrong and they settled with the Department of Justice paying millions for their wrong actions and they continue to treat people criminally- they have not changed.